Privacy Policy

The types of information we collect depend on how you interact with our platform and which Services you use. We collect the following categories of information:

1.1 Account and Profile Information

When you create a NursePal account, you provide information such as:

• Full name, email address, and password
• Phone number and contact preferences
• Account type (Candidate, Agency, or Hospital)
• For Candidates: professional specialty, years of experience, and work preferences (location, shift type, contract length)
• For Agencies: company name, business contact information, and recruiter details
• For Hospitals: facility name, department information, and hiring manager details

1.2 Professional Credentials and Documents

If you are a healthcare professional, you may submit:

• Professional licenses and license numbers
• Certifications (BLS, ACLS, specialty certifications)
• Education history and degrees
• Work history and references
• Skills checklists and competency documents
• Other documents you choose to upload to your profile

When you apply for a job or share your profile, your credentials and documents may be disclosed to the relevant agency or facility as described in Section 4.

1.3 Job Application and Activity Data

• Jobs you view, save, or apply to
• Search queries, filters, and preferences
• Messages and communications sent through the platform
• Rate negotiations and counter-offers
• Calculator and tool usage (pay estimates, stipend calculations, rate forecasts)

1.4 Device and Technical Information

When you access our platform, we automatically collect:

• IP address and approximate geolocation
• Browser type, version, and language settings
• Operating system and device type
• Unique device identifiers
• Pages visited, time spent, and referring URLs
• Clicks, scrolls, and interactions with platform features

1.5 Information from Third Parties

We may receive information about you from:

• Social login providers (e.g., Google, LinkedIn) if you choose to sign in with a third-party account — we may receive your name, email, and profile photo
• Public professional license databases, where available, to help verify credentials
• Analytics and advertising partners
• Agencies or facilities that invite you to the platform

We collect information in the following ways:

• Directly from you: When you create an account, complete your profile, apply for jobs, use our tools (pay calculator, stipend calculator, rate forecast), send messages, submit a contact form, or otherwise interact with the platform.
• Automatically: Through cookies, pixels, log files, and similar technologies when you browse or use our platform. See Section 5 for details.
• From third parties: From social login providers you authorize, publicly available professional license databases, analytics services, and business partners such as agencies or facilities that use our platform.
• From your device: Information your browser or device automatically transmits when you access our Services, such as your IP address, device type, and browser settings.

We use your information for the following purposes:

To Provide and Operate the Platform

• Create and manage your account
• Display job listings and match candidates with opportunities
• Facilitate job applications, messaging, and rate negotiations between candidates and agencies or facilities
• Power our tools, including pay calculators, stipend estimators, and rate forecasts
• Process credential uploads and share them with parties you authorize

To Improve and Personalize Your Experience

• Personalize job recommendations and search results based on your profile, preferences, and activity
• Analyze usage patterns to improve platform features and performance
• Develop new tools, features, and services
• Conduct research and analytics (using aggregated or de-identified data where possible)

To Communicate with You

• Send transactional emails (account verification, application updates, password resets)
• Notify you about new job matches, messages, and platform updates
• Send marketing communications (with your consent, where required)
• Respond to your inquiries and support requests

To Protect and Secure

• Verify user identities and prevent fraud, abuse, or unauthorized access
• Enforce our Terms & Conditions and other policies
• Comply with legal obligations, respond to lawful requests, and protect our rights
• Monitor for and address security incidents

We do not sell your personal information for monetary consideration. We may share your information in the following circumstances:

We use cookies, pixels, local storage, and similar technologies to collect information about your interactions with our platform. These technologies help us:

• Essential cookies: Keep you logged in, remember your preferences, and ensure the platform functions properly
• Analytics cookies: Understand how users interact with our platform, which pages are visited most, and where users encounter errors
• Advertising cookies: Deliver relevant advertisements, measure ad effectiveness, and limit the number of times you see an ad
• Functional cookies: Remember choices you make (such as language or region) and provide enhanced features

Managing Cookies

You can manage your cookie preferences in the following ways:

• Browser settings: Most browsers allow you to block or delete cookies through their settings. Note that blocking essential cookies may prevent parts of the platform from functioning.
• Opt-out tools: You may opt out of interest-based advertising through the Digital Advertising Alliance (optout.aboutads.info) or the Network Advertising Initiative (optout.networkadvertising.org).
• Do Not Track: Some browsers offer a "Do Not Track" signal. Our platform does not currently respond to Do Not Track signals, but you may use the opt-out methods described above.

We implement administrative, technical, and physical safeguards designed to protect your personal information, including:

• Encryption of data in transit (TLS) and at rest (AES-256)
• Secure authentication mechanisms and role-based access controls
• Regular security assessments, vulnerability testing, and monitoring
• Employee and contractor training on data protection and privacy practices
• Incident response procedures for potential data breaches

While we take commercially reasonable steps to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security. We encourage you to use strong, unique passwords and protect your account credentials. If you believe your account has been compromised, please contact us immediately.

Depending on your location and applicable law, you may have some or all of the following rights regarding your personal information:

To exercise any of these rights, please contact us at support@nursepal.com. We will verify your identity before processing your request and respond within the timeframes required by applicable law.

California Residents (CCPA / CPRA)

Virginia, Colorado, Connecticut, and Other State Residents

If you reside in a state with a comprehensive consumer privacy law (such as Virginia, Colorado, Connecticut, Texas, Oregon, Montana, or others), you may have similar rights, including:

• The right to access, correct, and delete your personal data
• The right to opt out of targeted advertising, profiling, and the sale of personal data
• The right to appeal a denial of your privacy request

To exercise your rights or file an appeal, contact us at support@nursepal.com.

NursePal is based in the United States. If you access our Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction. By using our Services, you consent to the transfer of your information to the United States and other countries as described in this policy. We take steps to ensure that your information receives an adequate level of protection in the jurisdictions in which we process it.

Our Services are intended for individuals who are at least 18 years of age. We do not knowingly collect, use, or disclose personal information from anyone under the age of 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as promptly as possible. If you believe that a child under 18 has provided us with personal information, please contact us at support@nursepal.com.

Our platform may contain links to third-party websites, applications, or services that are not operated by NursePal. These links are provided for your convenience only. We do not control these third-party services and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party service before providing your personal information. This Privacy Policy applies solely to information collected through the NursePal platform.