Staffcast Privacy Policy

What this covers

Staffcast is owned and operated by NursePal LLC. This policy explains what NursePal LLC ("Staffcast", "we") collects when you use the Staffcast app and website, what we do with it, and the choices you have. Staffcast is a tool for professionals at hospitals and health systems in the United States.

What we collect

Account details you give us: your work email address, your name and job title if you provide them, your organization, and a password if you set one (stored in hashed form). If you sign in with a work account provider, we receive your name and email address from it.

What you enter: the hospitals you plan for, headcount, rates you correct or type in, goals, saved plans, what you tell us is filling, messages you send us, and questions you ask in the app.

Usage, collected automatically: actions in the app such as rates tested, jobs priced, reports shared and suggestions used, with the time they happened; when you accepted our terms and which version; and technical data such as device type, operating system, app version, IP address and error logs.

On your device: the app stores your sign-in and your working plan on the device so it opens where you left off. The website uses browser storage for the same purpose. We do not use advertising cookies.

We do not collect patient information, precise location, contacts, photos or payment card details, and you should not enter patient information.

How we use it

To create and secure your account, confirm you work for a hospital, show your hospitals, save your plans across devices and answer your questions.

To keep the service secure, prevent misuse, enforce limits on use and meet legal obligations.

To understand how the service is used and improve our estimates and products. When we use what you enter for this, it is combined with other data so that it does not identify you or your organization.

To contact you about your account, about changes to the service or these documents, and, where the law allows and you have not opted out, about related features.

Questions you ask in the app

When you ask a question in the app, the text of your question and the figures on screen needed to answer it are sent to an artificial intelligence service provider that generates the answer for us. Do not put personal or confidential information in a question.

What we do not do

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

We do not track you across other companies’ apps or websites.

We do not show the rates or headcount you enter to other hospitals, to staffing agencies or to anyone outside your own organization.

We do not send anything to your agencies. Reports and rate sheets leave the app only when you share them yourself.

Who we share it with

Service providers that host the service, send our email, generate answers to questions, and help us run and secure it, under agreements that limit them to that work.

Authorities or other parties, when the law requires it, or when needed to protect the rights, property or safety of our users, the public or Staffcast.

A successor, if all or part of the business is sold, merged or reorganized, under the commitments in this policy.

Where market figures come from

The market rates and other hospitals’ postings in Staffcast come from publicly available information. They are not taken from our users’ accounts, and what you enter is not added to what other organizations see.

Keeping, deleting and security

We keep your account information while your account is open and for a reasonable period afterwards for backups, security and legal reasons. You can delete your account from the Account screen: that removes your account and sign-in history. Data that no longer identifies you, and records we are required to keep, may be retained.

We protect information with access controls, encryption in transit and limits on who can see it. No system is perfectly secure, and we cannot guarantee security. If a breach affects your information, we will notify you as the law requires.

The service is run from the United States, and information is processed there.

Your choices and rights

You can see and change your account details in the app and delete your account at any time. You can ask us for a copy of your personal information, to correct it or to delete it by writing to support@nursepal.com. We will verify the request, usually by replying to your account email, and answer within the time the law sets.

Depending on where you live, including California and other US states with privacy laws, you may have rights to know what we collect, to access, correct and delete it, to opt out of sale or sharing (we do neither), and not to be treated differently for using these rights. You may use an authorized agent to make a request. If we decline a request you may appeal by replying to our decision.

You can opt out of non-essential email with the link in the message. We will still send messages needed to run your account.

Health information

Staffcast is a staffing cost planning tool. It is not designed to receive protected health information, and we do not act as a business associate under HIPAA. Do not enter information about patients.

Children

The service is for professionals at work. It is not directed at anyone under 18 and we do not knowingly collect information from them.

Changes and contact

If we change this policy in a way that matters, we will tell you in the app or by email before the change applies. NursePal LLC. Questions and requests: support@nursepal.com.